Policies & FAQs
To have the best experience, please review the description of the service you booked and read all policies. Can't wait to see you!
NO RUSHING PLEASE
We understand that everyone needs to be out of the salon at a respectful time BUT this is NOT a rush zone. If you have something important to do you may need to schedule your appointment on a day where you are not busy! Please DO NOT come in with a bad attitude or rush energy. Please do not agree to this & still bug your stylist about being out on time. Thank you.
***It is okay to let your stylist know you have somewhere to be, but again please no rushing especially if you want your hair to look good.
DROPPING OFF HAIR
All hair/ wigs need to be dropped off at least 1 Sunday before your appointment. I do wig orders on Monday. Please understand that you are one of my many clients.
I do have a life outside of work, so you need to get your hair to me at the requested period so I can stay on schedule
COMPLAINTS
I am not perfect. I understand that I may make some mistakes so I only allow 1hr after you leave the salon to make me aware of anything (minor) that is bothering you. On the other hand, if a wig or sew-in is too tight etc (major) please contact me asap so that we can get this issue resolved. Please also respect my time. I have no problem with resolving any issue as long as we both are handling things respectfully.
FAQs
How Do I Keep Up With My Lace?
- Tie your hair down every night with a silk-like scarf
-Be gentle on your installs (scratching causes bald spots)
-Glueless install may lift quicker you may have to apply more got 2 b or foam wrap
How Long Does Lace Last?
-Lace wigs are not meant to stay on more than 2 weeks anything after that is not Golla's concern
-Lace sew-ins may need professional maintenance after 2-3 weeks
-If you are a heavy sweater your lasting times may be different.
-Every case is different it all depends on how you sweat, at-home maintenance, and gentleness
Glued or Glueless
-Glued will give you longer wear but the adhesive is stronger so you may be concerned about your edges if you do not remove them correctly
-Glueless is not as strong on your edges but only lasts 3-4 days a week at the max.
-BOTH are effective just depends on the client